I have folks saying that they didn't click to RSVP, but they have RSVPs showing up anyway. For example, someone opened the email and it said "I can't make it" on their RSVP, but they didn't click or interact.
Solved! Go to Solution.
Hello @FirstNameL53104 ,
If the contact (or their network) is using an email security program that "clicks" links to check for malware, then this may result in your click report (including poll and RSVP reporting) showing that info. With RSVP blocks, a contact's most recently clicked option will be what their result is. If the "I can't make it" option is the last one in the RSVP block, then a security program would've "clicked" this option most recently, resulting in their status being that.
Our system is continuing to develop ways to mitigate these false clicks, but unfortunately lesser recognized or utilized programs can slip past our systems until we've updated them to recognize that particular behavior / signature.
Hello @FirstNameL53104 ,
If the contact (or their network) is using an email security program that "clicks" links to check for malware, then this may result in your click report (including poll and RSVP reporting) showing that info. With RSVP blocks, a contact's most recently clicked option will be what their result is. If the "I can't make it" option is the last one in the RSVP block, then a security program would've "clicked" this option most recently, resulting in their status being that.
Our system is continuing to develop ways to mitigate these false clicks, but unfortunately lesser recognized or utilized programs can slip past our systems until we've updated them to recognize that particular behavior / signature.
We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.
Start HereSupport Tips
"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will
See ArticleSupport Tips
"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin
See ArticleSupport Tips
"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick
See Article