Random contacts not being sent emails

SuzanneR
Participant

Random contacts not being sent emails

I sent out an email and even though the contacts are active and coded correctly there is no record of the email being sent to them on the back end. It does not show up as being sent to them at all on the back end.  No one in customer service knows why - they said it could be an issue with tags. It is many contacts that this happened to but nothing consistent between the contacts who didn't have the email sent to them.  It was like it randomly omitted hundreds of contacts for no reason.  They are coded and subscribed.

1 REPLY 1
Zoe_H
Employee

Hello @SuzanneR,

 

Thank you for reaching out to the Community! You will want to double-check and make sure these email addresses are on a list.  Please create a segment of contacts that are not on any list and see if that is why your email newsletters have not been sending to them. Thanks! 


Zoe H.
Community & Social Media Support

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