Random record in the address footer

RobertH2084
Participant

Random record in the address footer

Hi everyone

I seem to be getting an issue whereby there is a random record I cant remove in my address footer when previewing my emails. Im not sure if anyone knows how to remove it? Please see the screenshot below of the issue

 

 

1 REPLY 1
William_D
Moderator

Hello @RobertH2084 ,

 

It looks like you also reached out in Twitter, but for visibility we wanted to post the solution here as well. 

 

What our T2 team needed to do was clear their browser cache and cookies within the browser, then start a brand new campaign. This should refresh the issue in the footer, reverting it to the normal without artifact. Typically, the artifact is caused by a caching issue which then saves into the servers, so starting a brand new campaign typically works.

This is something you should also be able to do on your end if it should occur again, though we would also appreciate you letting us know if this issue does. That way we can investigate further to see what might be forcing a reversion of a previous fix.


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William D
Community & Social Media Support
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