Re: Ability to unsuspend email addresses

Highlighted
Visitor

Re: Ability to unsuspend email addresses

We have a customer contact that left the firm for a while and then returned.  During the time he was gone, his email account to disabled.  Constant Contact flagged it as non-existant and then suspended it.  This individual returned to the company and his old email address was reinstated.  How do I un-suspend him ???

5 REPLIES 5
Highlighted
Employee

Re: Ability to unsuspend email addresses

Hello @JCCA,

 

Thanks for posting to the Community!

 

We would be more than happy to look into that email address for you! Please send an email to social_support(at)constantcontact(dot)com with your account username, the email address that is listed as suspended, and a reference to this post. In most cases we are able to remove that suspension for you! Click Here for some more information on the suspended bounce category.

 

Have a great rest of your day!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


Highlighted
Visitor

Re: Ability to unsuspend email addresses

The City contacted you by phone and sent me the following email msg...

 

"I sent this over to our Communications department.    Please resend and let me know if you run into any issues. 

 

 

 

Email messages sent to and from the City of Johns Creek may be subject to disclosure under the Georgia Open Records Act." 

 

When I looked at the city councilman's entry, it did not show any email address.  I tried to add his email to his record, I get the following message - 

  • You can only have 1 of the same email for each contact.
 
Tags (2)
Highlighted
Employee

Re: Ability to unsuspend email addresses

Hi @JCCA

 

Thank you for your reply. If you can email social_support(at)constantcontact(dot)com with the username on your account as well as a reference to this post, I'm happy to take a look and see what might be occurring. 

 

Thank you and have a great weekend!


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
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Occasional Visitor

Re: Ability to unsuspend email addresses

Is there a way you can help me with issue as well.  I have an email that is getting bounced back and says its suspended but I didn't suspend it.

Thank you

Patty

Highlighted
Employee

Re: Ability to unsuspend email addresses

Hey @GibsonCounty1,

 

I see that you were able to get in touch with the Community support team via email to have that suspension removed from your contact. Please let us know if you have additional questions and have a great rest of your day!

 

Thanks!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


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