Re: Contact Management Search Window Too Narrow

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Regular Participant

Re: Contact Management Search Window Too Narrow

Many of my customers have only two letters in their surname. eg: Li, Ng, Su... The contact search seems to only allow a three letter surname search. Anyway of getting around this?
1 ACCEPTED SOLUTION
Employee

Hi @DougH5,

 

Our system does only allow a minimum of 3 letters when searching a contacts name in the Contact Search bar, but you can always go to the "Advanced Search" and search the customers last name here!

2016-08-09_10-22-15.png    2016-08-09_10-23-26.png

Hayley L
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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4 REPLIES 4
Super Participant

That's most likely a limitation of the search code.  Did you try a "space" after the two letters?

Employee

Hi @DougH5,

 

Our system does only allow a minimum of 3 letters when searching a contacts name in the Contact Search bar, but you can always go to the "Advanced Search" and search the customers last name here!

2016-08-09_10-22-15.png    2016-08-09_10-23-26.png

Hayley L
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

View solution in original post

Regular Participant

Thanks for the solution Hayley.  It works!

Regular Participant


@Hayley_L wrote:

Hi @DougH5,

 

Our system does only allow a minimum of 3 letters when searching a contacts name in the Contact Search bar, but you can always go to the "Advanced Search" and search the customers last name here!

2016-08-09_10-22-15.png    2016-08-09_10-23-26.png



Thanks for the solution Hayley.  It works!