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Re: Disapointed

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Occasional Contributor

Re: Disapointed

This is too paradoxical.  Today, a Saturday, an email arrived from Constant Contact saying my trial period was finished and

I needed to sign up to become a paying customer right away.  I went through all the required steps to do that, including paying for

the next six months' service.  At this point I learned that I can't use the service today because the site doesn't recognize me.  Even though the site took my payment.  

And the help staff aren't available for another two days.  What the bloody hell?!?!?!?

My current campaign is dead in the water - because I did what I was told I had to do.

 

Not good.

 

 

 

 

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3 REPLIES 3
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Moderator

Re: Disapointed

Hello @SusanC485,

 

I'm sorry this happened while we were not available. It appears you did call in and received help with the issue. If there is anything else we can assist you with, please let us know!


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Contributor

Re: Disapointed

Hi there

 

On 10/01/16, which is a bit more than five months ago, I paid up for six months.  Today, that should give me another month.  But my

account was closed by you and my email list has disappeared.  I hadn't realized I was paid up so I paid for another single month

this evening.  

 

In an email from that date, please note this complaint:  "I can't use the service today because

the site doesn't recognize me.  Even though the site took my payment."

 

My account has been very quiet since November but I was a paying customer during the period in question and now I would like

to use the account.  What's it gonna take?

 

Please figure this out.  I need to send a lot of emails very soon.  It's not up to you to decide when i should and shouldn't use what I pay for.

 

Really, this is disgusting.

 

SusanC485

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Administrator

Re: Disapointed

Hello @SusanC485. I apologize for the experience you are having. We want to help you with this. It would probably be best to talk with you in person in order to make sure that you have the correct login information. If you could please email us at social_support(at)constantcontact(dot)com with your phone number and the best time to call you, we will have a member of our Support team reach out to you at the time you requested. Also, if you could please reference this post in your email, we would appreciate that. 


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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