Re: Drag & Drop Build Options Causes Uncontrollable Scrolling

Regular Participant

Re: Drag & Drop Build Options Causes Uncontrollable Scrolling

I've had the same issue since I started using the new generation editor.  Super frustrating!  I'm on a PC, chrome, using a wireless mouse.

26 REPLIES 26
Occasional Participant

I have the same issue. It makes creating email campaigns endlessly frustrating and time-consuming. It scrolls so fast I am never able to place the image or text where I want them to go, they end up at the bottom of the email. I am considering changing to a different service because I have been having these same issues with every email I create for months.

Hi @WBCUtahDMC 

 

I apologize you too are having this experience! Have you tried working in a different browser as suggested previously in this thread? Are you able to see the pink line when attempting to add a block? We have seen cases where users can control their scrolling by moving the mouse slower to land on the spot to drop the element. You also have the option of double clicking the block so it's added to the bottom of your campaign. You can then use the drag and drop icon to the right of the block to drag where you want it.


Frankie.P
Community & Social Media Support

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Has this been fixed for you?   I am having the same problem and it is SO frustrating!!

 

Yes, but not as often.  I have a new computer now so I think the new Windows is helping.  It's frustrating to say the least.

I'm ready to switch to a different service too.  I have been working for hours today and can't produce a document with pictures due to the uncontrollable scrolling!

Customer service has been very helpful when I can't make it work.  They've always stepped in and done what I needed from their end.  (they create a copy of your email and edit it)