Re: Emojis in the subject line

Participant

Re: Emojis in the subject line

What's up with this? My Constant Contact updated months ago, and the emoji isn't working. The Live Chat Support isn't working either. 

 

**Removed By Moderator** manages to allow emojis without this hassle. I can also  type em dashes with them without some ridiculous code work around that doesn't work very well.

 

Constant Contact, can we get these basics taken care of?

19 REPLIES 19
Administrator

Hello @PamelaJ02. I believe that I was speaking to you earlier on Twitter about including emojis in your subject line but I'll respond here as well in case someone else has the same question.

 

Right now, including emojis in the subject line is only available for emails created using our third-generation editor. Using any other editor will cause an error message to appear. Also, we do not currently support em or en dashes in either of our editors. I am sorry for this inconvenience but this is feedback that I will send over to our Product team. 


Caitlin M.
Community Manager
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Member

@patrick_w

This is still not working! Below are three screen shots. Clockwise from upper left:

1. Constant Contact Editor where I successfully saved a subject line with an emoji.

2. Email on my mobile. (Android)

3. Email in my Outlook client.

 

This should not be so hard.

CC EMOJI FAIL.jpg

Hi @JimDom!

 

I'm so sorry emojis are not working for you as intended! I spoke with a senior support specialist on your behalf, and they recommended I send this FAQ/Tutorial about emojis and the platforms that your subscribers will be able to see them on. Even though Constant Contact does now support the coding for emojis, not everyone will be able to see them based upon what operating system and devices they may be using. I'm very sorry for the inconvenience. If you have any more questions, please feel free to reach out here, or give us a call here in support. Our hours and numbers are listed here.

 

 

Gwendolyn B
Customer Engagement Specialist
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Hello and thanks for responding. I was aware of the above information. I just ran another test and emojis do not show in the subject line for any of these.

 

Yahoo Webmail on Opera

Yahoo Webmail on Edge

Yahoo Webmail on Chrome

Gmail Webmail on Edge

Gmail Webmail on Chrome

Gmail Webmail on Opera

AOL Webmail on Opera

Outlook client

1and1 webmail

IOS 9.35 on Apple iPad a1475

Android 6.0.1 Marshmallow on Samsung Galaxy Express Prime SM-J320A

 

All webmail systems are running Windows 10, all are current versions of browsers, and while the emojis do not show in the subject line, they do show in the body of the email (I added them to the email as well).

 

To further confirm the issue lies with Constant Contact:

 

1. I currently see emojis in emails from my vendors in all the above methods.

2. I forwarded one of those vendor emails from Yahoo to the Outlook client, and they subject line emojis show up.

 

There are the emojis I used for the test. 

Skull and crossbones      ☠️

Standard smiley                ☺️

Red Heart                            ❀️

Unicorn                                πŸ¦„

Flag + Rainbow          πŸ³οΈβ€πŸŒˆ

@JimDom

 

Thank you for providing us with that information.

 

In order to further troubleshoot this issue, please let us know where you are copying these emojis from. We advise using emojis from Emojipedia but we want to test the ones you are currently using. Once we have done some testing on our side we will get back to you with the results.

Evan G.
Customer Engagement Specialist
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Hello @JimDom,

 

Thank you for that information. I have not seen it mentioned in this thread yet but I just want to verify that when you say you are "testing" the emojis in the subject line are you doing a live send (i.e. sending to a contact list) or using the "Send a Test" feature when previewing the email? If you are using "Send a Test" then that would explain why the emojis are not appearing. The emojis will only appear when a live send of the email is sent out. I did a live send of the "Emoji Testing" campaign and the emojis successfully displayed in multiple email clients on both my computer and my mobile device.

 

If this is not the case we can definitely troubleshoot further.


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

You are correct, I am sending a test. Because that's what one does when adding a new feature to a marketing message!

 

I am blown away that Constant Contact would develop this functionality without the ability to test it. And I'm further angered that no one prior to this though to ask me this question .. so much time wasted. 

 

I'll go look at it again, but please pass this along to management - this is the type of error that makes me look at your competition as a replacement.

 

Thanks for catching that. Off to test.

Adding to the above ... tI just realized his is a very bad workaround. I have a draft email that I'm working on. The only way to test it is to send it out live. If I do that, I lose the draft version without having to make copy either before I send it or after. Major waste of my time. When is Constant Contact going to fix this issue?

This did work, and thank you.

 

However, my perspective on how long this took to solve, and the bug in the system regarding test messages, remains. If I don't see that CtCt is rolling out a fix in the next 30 days, I will move to a new vendor. 

Hello @JimDom. Thank you for your feedback about this. I apologize that you do have to take that extra step to schedule your email in order to fully test emojis in your subject line. I understand how you would want this feature to be able to be tested while still in a draft status. Once the email is sent to that test list, you would just need to make a copy of the email to send out to your contacts. We are constantly making updates to our products and I will be sure to submit your feedback about this new feature to our engineers, especially the ability to preview emojis in a test email.


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

This should never have taken this long to solve, and I'm unhappy with the solution.

 

Your customers have made it clear in the public forum - this is high up on the importance list.

 

Because of the time to solve, and the amount of work I had to put into this, I am going to move my business in the next 60 days.

Hi @JimDom. I apologize for the experience you had when trying to insert emojis in your subject line and we would be sorry to see you go. We have submitted your feedback to the appropriate team regarding your request to have emojis show in a test email. Please don't hesitate to reach out if you have any further questions or concerns.


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Every time I copy an emoji from http://emojipedia.org/ It won't let me save it as a subject. I keep getting "Subject: Constant Contact does not support certain illegal characters. To continue, please change the following characters: 😍" Error. If I input as : football : (without spaces) it just shows up as text. What am I doing wrong?

 

EmojiError.jpg

Hello @LaurenT670. Thank you for reaching out to us here in the Community. It looks like you were using our second-generation editor to create your email. At this time, only our newest editor (called our third-generation editor) has the ability to add emojis to the subject line. I see that you spoke with our support team and they were able to upgrade you to this editor yesterday. Here is a link that shows you how to include emojis in your subject line and also some best practices


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

And we're back to where we were in August. The links you have provided multiple times (https://knowledgebase.constantcontact.com/articles/KnowledgeBase/18742-add-emoji-to-the-subject-line...) contain generic information and do NOT address this ongoing issue.

 

You keep saying to use the third-generation editor. Supposedly I was upgraded to this in August. See attached screenshots. I used your Black Friday template and  your system is still throwing the same error message "Subject: Constant Contact does not support certain illegal characters. To continue, please change the following characters: πŸ’΅πŸ˜„πŸ˜„πŸ’΅"

cc template.jpgcc error.jpg

 

I'm going to guess your own template was created with the 2nd generation editor. How can I search for just templates that will accept emojis? When will you modify all templates to accept emojis? Or is there something else wrong?

@JimDom

 

Thank you for reaching out to the Community. I apologize you are still receiving the error message. I understand how important it is to customize your subject line. It appears from the screen shot you sent that the editor is in the 2GE. I was able to pull up your account and verify you do have access to our 3GE editor. Make sure you are not copying an older email that is in 2GE because it will remain in that version, and rather are creating a new template. I have verified in your account that the template you have chosen for Black Friday is available in 3GE. If you are starting a fresh template and it's still in 2GE, it definitely could be a browser issue. I would recommend a couple different things: clearing your cache or trying a different browser. I have attached a screen shot of what the template should look like in 3GE for you. I hope this helps resolve the issue! Again, I do apologize for the inconvenience. Please also let us know if there is anything else we can do for you. Thank you and enjoy your weekend.

 

2017-11-19_11-40-00.jpg

 

 


Taryn Leinweber
Community & Social Media Support

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Participant

When will Constant Contact allow emoji use in their email settings? 

@JoH7

 

Thank you for reaching out to the Community! You are now able to use emojis in your subject lines when using our new 3GE editor. You can click here for more information and the steps for adding emojis.

 

If your account does not have the newest editor, please email us at social_support(at)constantcontact(dot)com with your username and a reference to this post and we can get your editor updated.

 

Please also let us know if there is anything else we can do for you. Thank you and enjoy your weekend!


Taryn Leinweber
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.