Thank you for reaching out to the Community! I apologize for this experience you're having with resetting your password. I took a peek at your account and can see you have requested a password reset. These reset emails go the the email contact on your account. It looks as if the contact address on your account is a role address. Our system does not send to role addresses, in fact here is an article we have that explains this. I would suggest reaching out to our Support Agents by phone as they can update the contact email on your account and assist with resetting your password.