Re: Unsubscribe link

Highlighted
Member

Re: Unsubscribe link

There is a major problem: what to do when a person accidentally press the unsubscribe button and then realize that they made a mistake? The system can not reverse it and people are off the charts. How to fix it?
2 REPLIES 2
Highlighted
Member

Re: Unsubscribe link

here is a major problem: what to do when a person accidentally press the unsubscribe button and then realize that they made a mistake? The system can not reverse it and people are off the charts. How to fix it?

Highlighted
Moderator

Re: Unsubscribe link

Hello @Trincherad,

 

I'm sorry some of your contacts are unsubscribing by accident. Currently, the only method to get them back on a list is sending them the sign-up form page and then they have to confirm their subscription in a follow-up confirmation e-mail.

 

Also, in case you want a refresher on how to re-subscribe someone look for this link when viewing your Unsubscribed contacts:

2016-10-14_19-24-52.png

 

If you follow the steps presented in this FAQ you will be able to get your contacts re-subscribed!


Nick S.
Social Media & Content Manager

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