Hi there. I am ready to get back in buisness. I am wondering/hoping there is a way to retrieve contacts over 120 days old in a de activated account? I know that you folks state 120 days but was hoping there might be another option. Thank you, Rick
You are correct, at this time information stored in an account is only saved 120-days post cancellation. After these 120 days have passed campaigns, reportings, and contacts can no longer be accessed. I apologize this also applies to your account. Because it has been over 120-days since your account was canceled it is now considered a dead account and we are unable to export a copy of your contacts.