Re-add a deleted contact

JacquieA
Participant

Re-add a deleted contact

I have an account that was deleted in constant contact. When trying to sign back up through a gravity forms sign-up form I get the following message: 

 

Unable to add/update subscriber: You're trying to add a contact which has been deleted from your Constant Contact account. Currently you have to manually revive the contact via the Constant Contact website.

 

How can I correct/prevent this?

1 REPLY 1
William_D
Moderator

Hello @JacquieA ,

 

You can manually re-add contacts in our system either individually, via copy-pasting, or as a CSV file. Since Gravity Forms is a third party program, you'll probably want to reach out to their support to figure out how their system communicates with ours. Ideally they'll be able to provide some insight on how adding contacts works using their system, and how you can mitigate this issue in the future.


William D
Community & Social Media Support

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