Re-add subscriber who previously unsubscribed?

LoydK
Participant

Re-add subscriber who previously unsubscribed?

I got a notification from someone who wanted to subscribe to our weekly email newsletter. When I went to add them, I found they'd previously unsubscribed from our mailing list (I got a message saying I could create a new contact with this email address but I could not add the contact to a mailing list). I emailed the individual explaining the situation, and the individual indicated they got a lot a spam and had probably unsubscribed to our mailing list by mistake before.

I mentioned to the individual that, if they had another email address they accessed, I could add them using that different address, but they only use the lone address.

Is there any way I can add this individual back onto our email list using that address they used and unsubscribed with before?

1 REPLY 1
William_D
Moderator

Hello @LoydK ,

 

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.


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William D
Community & Social Media Support
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