re-subscribe bounces

[Joanne_M]

I've just sat on hold for 25 minutes and eventually hung up!  I have a suspended account that was unsuspended (by myself) and then suspended again by you.  Can i please just send an email to someone on your team to fix this rather than sitting on hold waiting for a representative to answer the phone.  Surely, it's a simple fix that can be done quickly over email. Thanks.

[William_A]

Hello @Joanne_M ,

A contact becomes suspended in our system when you or other customers of ours have tried to send to them in the past, and they've bounced back from the domain / IP as non-existent. Make sure to check out our main article on suspended bounces for additional insight. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll be put back into suspension.

If the non-existent / suspended bounce occurs again for the viable contact, then it may be worth reaching out to our Delivery team to see if they have any additional insight regarding that domain / ISP. Otherwise, there's not much else that can be done in this regard, if their ISP either doesn't recognize their address or refuses to deliver the email.

See also:

Suspended Contacts FAQ