Re subscribing a contact.

UweS6
Participant

Re subscribing a contact.

I sent my associate a re subscribe request. You sent her the re subscribe email but she say's the re subscribe button does not work. Please help me with this. Thanks- Uwe.
1 REPLY 1
William_D
Moderator

Hello @UweS6 ,

 

If your contact is having issues resubscribing through the resubscription confirmation email, the next easiest easiest method would be for them to go through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these processes is followed.


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William D
Community & Social Media Support
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