Re: why so difficult to add pdf files every time

ShiraL
Participant

Re: why so difficult to add pdf files every time

i dont understand why when you enter the information in a template it looks fine until you sent the test email.  Once you see the test email it is not at all lined up like it is being shown.  is there an easier way?  spending several hours trying to get mail ready because the view on screen is different from what is actually sent via email.  please help

1 REPLY 1
Nick_S.
Administrator

Hi @ShiraL,

 

We would love to help. Email clients can display the e-mail you've designed differently depending on certain factors. We would need to investigate to know for sure why the e-mail is not displaying how you would like it to. If you do not feel comfortable giving the information publicly, please reach out to us at social_support(at)constantcontact(dot)com with the following information:

 

1. Name of the campaign you're working on.

 

2. The e-mail client(s) you've seen the inconsistencies in.

 

3. If possible, screenshots of the differences so we know what to look for -- or at least a description of where to look. 

 

This will help us target what might be causing the changes and find a resolution for you.


Nick S.
Social Media & Content Manager

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