Received in "promotions" folder, not inbox

Health Practitioners & Centers

Received in "promotions" folder, not inbox

When I sent a trial email it went to my "promotions" inbox, not my main inbox. If I am going to use this service, I need emails to go to the recipients main inbox. Any suggestions.


Hello @TimothyW989,


Thank you for reaching out to the Community! Gmail moves marketing and bulk emails, such as deals, offers, and other promotional messages, into the Promotions tab. Emails sent through Constant Contact typically end up here because we are an Email Service Provider (ESP). To learn more about this and potential ways to move your emails into the primary folder please click on our helpful article here. Thanks! 


Zoe H.
Community & Social Media Support

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