Recipient not receiving emails from specific contact lists

Participant

Recipient not receiving emails from specific contact lists

I have created several lists for my contacts - an "all" list and then smaller lists depending on the nature of the message - one of my recipients tells me that she only receives the messages sent to "all" and not when it is sent to the smaller group lists that she is on. 

 

The campaign doesn't show her message as bounced or blocked - in fact most of the messages to her show as "unopened" even when she tells me she has received that specific message.  Provider is Comcast, which several of my recipients have and received emails without issue.

 

I appreciate any help!

5 REPLIES 5
Employee

Hey there @KiranR689 

 

Thanks for coming to the community to ask this great question! You provided some great information to help us troubleshoot but we're going to need a bit more. Would you mind please sending us this additional information to social_support(at)constantcontact(dot)com in reference to this post:

 

-List name where contact gets email:
-List name where contact doesn't gets email:
-Affected Contact's email address:

-Name of the email(s) they did not receive:

 

It's possible that the emails being sent for the segmented list may not be sending to this contact based on content rather than the list but with this information we'll be able to take a deeper look!

 


Brigitte P
Community & Social Media Support

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@brigitte_P

 

I emailed the requested detail two weeks and have not received any additional correspondence.  

 

This continues to be a concern.  Is there a remedy for this issue?

 

Appreciated.

Hello @KiranR689,

 

I apologize that we have not received your email. If you could try to email us again with the information listed above so we can do some research on this that would be wonderful.

 

I also recommend having your contact check his or her spam folder. Some content in specific emails may be triggering your contact's spam folder. Another option is to give our delivery team a call and they may be able to give you a faster response to what is happening. 


Zoe H.
Community & Social Media Support

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Dear Support Team, 
 
We have the same ongoing issue with our monthly newsletter. Some of our old subscribers have reported that the most recent "monthly newsletter" that we sent out last May was not sent out to them. 
 
To give you a background, we have a monthly newsletter that goes out to a large number of people. Just recently, we found out that some people on the list are not receiving them. The log for that address on the reports page reflects that the email has SUBSRIBED status, it says that the email have been SENT and OPENED but our recipients say that they did not receive an email from us. Not even in their spam folder. We are worried that more people on our list are not getting the newsletter. Any ideas as to why this might be happening or how we can resolve this issue?
 
Hoping for your immediate assistance on this. 
 
Best Regards, 
April Marquez
 
 

Hello @MarilagM3 ,

 

It looks like you've already created a thread regarding this issue. Please let us know if there's any other general support questions you have in the meantime.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.