Recipient reported that email color scheme was different that what I had sent it with.

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Visitor

Recipient reported that email color scheme was different that what I had sent it with.

Recipient reported that email color scheme was different that what I had sent it with. It was very hard to read because it was sent with a dark blue font and a light blue background but it arrive as white font on list blue making it very low contrast.

1 REPLY 1
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Moderator

Re: Recipient reported that email color scheme was different that what I had sent it with.

Hello @MichaelS3946 ,

 

There's a few different things that could be going on. Do you know what email client they open their emails in, as well as what device they might be using? It's also possible they have a setting turned on in their email client that can force font colors to change based on various criteria. We weren't able to recreate the issue on our end, so if you can get screenshots and information on their email client and device we can continue troubleshooting.


William D
Community & Social Media Support

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