Recipient reported that email color scheme was different that what I had sent it with.

MichaelS3946
Participant

Recipient reported that email color scheme was different that what I had sent it with.

Recipient reported that email color scheme was different that what I had sent it with. It was very hard to read because it was sent with a dark blue font and a light blue background but it arrive as white font on list blue making it very low contrast.

1 REPLY 1
William_D
Moderator

Hello @MichaelS3946 ,

 

There's a few different things that could be going on. Do you know what email client they open their emails in, as well as what device they might be using? It's also possible they have a setting turned on in their email client that can force font colors to change based on various criteria. We weren't able to recreate the issue on our end, so if you can get screenshots and information on their email client and device we can continue troubleshooting.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.