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Recipients Not Receiving Emails

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Occasional Visitor

Recipients Not Receiving Emails

I am not receiving emails that are coming from Constant Contact.  Many of my customers send us emails that are important and back in June we stopped receiving them.   We have checked our Spam filters, the customer shows that the messages were delivered, we show that we never receive them.   Our IT contact has checked all emails coming into our system and they are not there.

 

HELP.

 

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3 REPLIES 3
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Moderator

Re: Recipients Not Receiving Emails

Hi @TerriF47

 

I apologize you are not receiving the emails our users are sending you. I took a look at your email address in our system and can see you are not being blocked. You are marked in our system as able to send to. Because of this I would suggest whitelisting Constant Contact. We also have a team of Deliverability Specialists who can help look further into this as well.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Re: Recipients Not Receiving Emails

I am told by our Cybersecurity Team that Whitelisting the email address will not work. We would need to whitelist a specific IP address and because the emails are coming from different IP addresses each time they are sent, it cannot be done. 

 

Is there a way for a specific IP address to be assigned to one sender?   As a recipient this is very frustrating.  Our IT folks will not whitelist Constantcontact.com.

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Moderator

Re: Recipients Not Receiving Emails

Hi @TerriF47

 

Because these emails are being sent through Constant Contact, you can whitelist the IP addresses listed here. Once you have done this, you can then ask one of your senders to resend their most recent email to you. Please let us know if this helps!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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