Recovering Deleted Contact

[Jeanv1]

By mistake I delete all my contacts. How can I recover them?

Thank you

JC

[William_D]

Hello @Jeanv1 ,

You'll need to call our general support line so they can confirm your security questions and account access permissions. Once they've gotten that done, they can put in a work order for our Tier 2 technical team to attempt a rewind.

[Jeanv1]

Thank you for your response. I'm in Mexico. It's quite complicated to call to USA. There is another option?

[William_D]

We can try submitting a ticket to that team for a callback, but with the daily server refreshes, your information may not be recoverable if it goes too long without being addressed. Since security questions can only be confirmed over the phone, it's why it'd be best to call them directly.

[Tanning_Cove]

I just did this myself. I hope you were able to recover your contact and it wasn't too difficult of a process or took to long to get all your contacts back. Im about to go through the same things.

[Zoe_H]

Hello @Tanning_Cove,

You'll need to call our general support line so they can confirm your security questions and account access permissions. Once they've gotten that done, they can put in a work order for our Tier 2 technical team to attempt a rewind.