Redirecting to my Thank You page with standard embedded Sign-Up form?

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JorgeB803
Participant

Hi all, I just setup my CC account, and am loving the platform. I created a standard Sign-Up form that I embedded into my website, however, when someone fills out the required info and clicks "Sign Up" they are simply redirected to the same page, but without all of the Signup Fields. This is confusing to the user as they may not really know what just happened - whether the form worked, or what. 

 

Is there a way to have the user be directed to a specific page once they click "Sign Up"? Ideally a page within my page that just says "Thank you for signing up, you should be receiving a confirmation email in your inbox".

 

Thanks in advance! 

 

The page / form in question - https://www.littlewingswine.com/pages/join-the-list

1 ACCEPTED SOLUTION

Hi all. With the introduction of our Lead Generation Landing Pages, the "Thank You" page can be customized to include a button with a redirect URL. At this time, inline and pop-up forms do not have this functionality. If you wish to see this functionality, please vote or comment on this post on our Feedback boards. Though we do not have a time estimate if a feature like this will be available in the product, any updates will be posted there, not on this post. Voting and commenting on the linked post above helps to influence future product decisions and allows you to be notified of replies from our teams.


Frankie.P
Community & Social Media Support

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48 REPLIES 48

Hi @EpicS9 

 

You are correct, our plugin does not allow you to select more than one list to join. At this time we also do not have any update about redirecting to a different page. Because of this we suggest taking a look for another inline form plugin compatible with WordPress that might have this capability. I apologize for any inconvenience this may be causing you.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
MerrittG
Regular Participant

This is a HUGE oversight. You should priotize this feature immediately.

TonyM466
Occasional Participant

PLEASE PLEASE PLEASE add this feature. The hacks I am putting in place are disgusting.

Hello @TonyM466,

 

Thank you for expressing that you would like this feature as well. We will definitely submit your feedback on this! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I would also like to see this feature added ASAP. 

Not having the ability to re-direct adds additional steps in my funnel.

Hi all. With the introduction of our Lead Generation Landing Pages, the "Thank You" page can be customized to include a button with a redirect URL. At this time, inline and pop-up forms do not have this functionality. If you wish to see this functionality, please vote or comment on this post on our Feedback boards. Though we do not have a time estimate if a feature like this will be available in the product, any updates will be posted there, not on this post. Voting and commenting on the linked post above helps to influence future product decisions and allows you to be notified of replies from our teams.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hello,

 

I just tried started playing with the Landing Page feature today. This is still not really acceptable for my client as it appears that this is hosted on a Constant Contact server and not embedded within our webpage. So, once again...almost there but not quite. I really can't believe how difficult this is to get a form to look like we want it to look, with a custom look and feel, with a custom confirmation page. This is 2019...it should not be this hard!

I too am shocked we can't put in a custom Thank You URL to a page on our website once someone fills out the form hosted on our own site. Every other platform can, why not CC? Very disappointing.

 

We can't rely on email for people to get the download we promised them as that is never 100% deliverability, even from CC. 

 

Are there plans in the works to add this very much needed feature in? 

JASSI
Occasional Participant

Thank you Frankie. In the case of an embedded form, how/where can we customize the thank you and error messages... and the email that goes to people when they do subscribe? 

Hello @JASSI,

 

We can't edit an error message or thank you page in embedded forms. As shown above, you can make the edits you need to the thank you page with our Lead Generation Landing pages. The email you will want to edit when people subscribe will be called the Automated Welcome Email. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
KelliA0
Frequent Participant

Wow. Ditto me too. This is so important to us that if it weren't for the WPforms suggestion I would be signing up my client up with instead to get it. Hoping that puts some fear in you. Big mistake to remove it. 

JimS972
Occasional Participant
Is the response to someone's completion of a sign-up form customizable? We want to be able to change the message after someone fills out name, phone, email to say "Thank you! Someone will be contacting you shortly." Is this possible?

Hi @JimS972

 

Great question! I can completely understand why you would want to customize the Thank You page on your sign up form. I apologize this is not a feature we currently offer. However I would be happy to track this request in your account and submit your feedback to the appropriate teams!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I would also like to be able to edit this Thank You response. Has there been any progress made on that feature?

Hi @LanaiCatSanctuary,

 

Thank you for reaching out to us through the Community. I can definitely understand why you would want to customize the Thank You page of the sign-up forms as you could include among other things, a more personal message to the newly signed-up recipients. At this time, we still do not have the ability to customize this page, but I have tracked the request to notify our developers about the possibility of this feature. I do apologize for any inconvenience this may cause. I also want to mention that we have our Welcome Email campaigns that can be sent out to newly added recipients automatically upon singing up for your lists. Although this won't replace the Thank You page, you are able to create and customize a more personal email that will send out to your new contacts. For more information on this, please click here.  Please, let us know if you need assistance with anything else.  

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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RussK35
Occasional Participant

Any progress on this?  Seems like it would be a basic feature and a well received one as well. The "One-size-fits-all" type of message does not fit all in this particular case.

 

Russ.

Hi @RussK35, Thanks for joining us in the Community! I can certainly understand why you would like to edit the thank you page after a contact joins your list. At this time, this page is not editable within our product and I apologize for any inconvenience this may cause. Our product teams are collecting feedback and I would like to ask what type of information you would like to see on this page or what areas of the page you would like to have access to edit. You are welcome to visit our Marketplace by clicking here, which has many different integrations available for our customers, including sign-up forms which may have the editing abilities you are looking for.


Brian_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

So it has been over a year, when will this be put into effect?

I can't believe what I'm reading here. I just came across this thread - is there STILL no way to customize the thank you page after a ticket has been opened for a year?!?! Seriously...there is no way a canned response is appropriate for everyone's needs. I have an automated series of emails for venue pricing. A user is not subscribing to a list, how unprofessional!!! So, we have the Wordpress Plugin that allows a redirect to a URL and while it works fine, the forms look horrible. Then we have the CC solution, with a beautiful form and a crappy canned response. Really? I'm a new user and can't believe basic things like this have not been addressed...

user40431
Occasional Participant

I can't believe there isn't a simple option to redirect new subscribers to a custom page (thank you page, tripwire or else) after signing up. I don't see why it seems to be so complicated for you to add this simple feature.

I just started using Constant Contact but unfortunately, I will stop using it because not having this custom page makes me lose a lot of money. I'm going back to ConvertKit, at least they have this kind of basic features.

Hi @user40431 

 

The good news is our new Lead Generation Landing Pages do offer this ability! With these landing pages you not only have the option to customize the sign-up form, but also it’s Thank You page! You also have the option of adding a downloadable file or even a link to redirect to from this Thank You page as well.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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