Redirecting to my Thank You page with standard embedded Sign-Up form?

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Redirecting to my Thank You page with standard embedded Sign-Up form?

Hi all, I just setup my CC account, and am loving the platform. I created a standard Sign-Up form that I embedded into my website, however, when someone fills out the required info and clicks "Sign Up" they are simply redirected to the same page, but without all of the Signup Fields. This is confusing to the user as they may not really know what just happened - whether the form worked, or what. 

 

Is there a way to have the user be directed to a specific page once they click "Sign Up"? Ideally a page within my page that just says "Thank you for signing up, you should be receiving a confirmation email in your inbox".

 

Thanks in advance! 

 

The page / form in question - https://www.littlewingswine.com/pages/join-the-list

1 ACCEPTED SOLUTION

Hi @CjP97 and @GaryH090 

 

Thank you both for reaching out to the Community with this feedback! The good news is our new landing pages do offer the ability to both edit the thank you page and add a re-direct link to it as well. When creating a new landing page, click on the content section on left-hand side and scroll down to the Thank You Page header. This is where you can see the place to edit it's description and the "Display Download/ Redirect Link" toggle to paste your desired link.

 

2019-09-11_14-35-23.png2019-09-11_14-36-26.png

 

Doing this allows you to customize your Thank You page. I hope this helps!


Frankie.P
Community & Social Media Support

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Frankie_P
Moderator

Hi @CjP97 and @GaryH090 

 

Thank you both for reaching out to the Community with this feedback! The good news is our new landing pages do offer the ability to both edit the thank you page and add a re-direct link to it as well. When creating a new landing page, click on the content section on left-hand side and scroll down to the Thank You Page header. This is where you can see the place to edit it's description and the "Display Download/ Redirect Link" toggle to paste your desired link.

 

2019-09-11_14-35-23.png2019-09-11_14-36-26.png

 

Doing this allows you to customize your Thank You page. I hope this helps!


38 REPLIES 38
Employee

Hello @JorgeB803,

 

After someone enters their information when using a Constant Contact sign up form, they would then click "Sign Up". They should get redirected to a screen that looks like the image below:

 

2017-01-31_10-02-56.png

They should then be able to "X" out of this page and go back to your website. I believe you may be using a 3rd party sign- up form that may not have the functionality you are looking for. Take a look at the Constant Contact sign up form located in your account and see if this might be better for the features you are looking for. Here is a step by step on how to embed it onto your website as well.

Hayley L
Community & Social Media Support

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Occasional Participant

Hayley that is now how it looks anymore.

 

just a box on the page the form was.Screen Shot 2017-08-26 at 5.10.03 PM.png



The link you posted "Constant Contact sign up form" does not show how to redirect to our own thank you page.

I am using the CC sign up form and there is no option or prompt to send them to a thank you page of our own.

 

Is this possible, and if so, how?  I do not see it.

 

This is all we are able to add: left side is the form appearance and data, the center is the form, top right is Publish.  I do not see where to send them to a thank you page of our own.Screen Shot 2017-08-26 at 5.06.37 PM.png

 

 

Hello @BrianJ543,

 

Thank you for coming to the Community for this. The link and information Hayley provided in her post were from a previous version of the sign-up form.

 

At this time there is not an option to redirect the user to another page after filling out the form. This is great feedback and I am happy to share it with our developers on your behalf. For more information on the new inline sign-up form please check out our Knowledge Base article.


Nick S.
Social Media & Content Manager

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Guys.

 

I too am looking for the redirect. In effect, My team is using goggle analytics to do some conversion metrics.

 

Are there any plans to have this capability in the future?

Hi @JulieH2841

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

 

At this time, that feature isn't currently being built into the system. However, we are always tracking feedback of what our customers are wanting. I'm happy to submit your vote for this particular feature. In the meantime, please feel free to reach out. 

 

Thank you for choosing Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

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Occasional Participant

Wow. I "third" this request to have a forwarding option to another page. Other companies offer this, so I will have to look at using them.

 

Please let us know when this is available, because I believe more and more people will be requesting this.

 

Brett

Hello @BrettW276,

 

Thank you for reaching out to us. At this time this feature is currently unavailable. I will be submitting your feedback to the correct department for review as they are still collecting information about this feature. Please let us know if there is anything else that you would like to have passed along and we'd be more than happy to track it. Feel free to reach back out to us with any questions.

Tiago_R
Community & Social Media Support

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Occasional Participant

I need this as well! In the old days I could download the code for the form to embed into my web page. From there it was easy to change the submit URL to whatever I wanted. The main thing I need it for is that I have customers inside a retail store that wants a coupon for a particular item so I have them sign up for email notifications. We have found the Welcome email takes way to long to get back to our customer so they leave before getting it. Since it is only good that day, our customer is angry and we have done the opposite of what we intended. My preference is to give us back the ability to download code to embed. At least add it as a field when creating a Landing page (Sign up form) Please don't suggest I try the API solution. I am not a programmer.

Hello @EpicS9,

 

Thank you for coming into the community with your request!  While this isn't a feature we currently have, I'm adding your account to the list of users requesting the ability to redirect the thank-you page back to your own website.  If you have any other ideas of how to improve our sign-up forms, or other parts of our product, please let us know so we can pass that on to the developers as well!

 


Aaron_H
Community & Social Media Support

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Occasional Participant

This feature is a must for the simple reason of tracking and measuring your conversions through already existing pixels from FB / Google etc! That way the conversion event becomes part of the campaign. Otherwise you'll always have to check time stamps and emails added to list on Constant Contact and match that back to your campaign. Pretty painful!

 

Please add this feature as soon as possible.

Hi @MattPack9160

 

Thanks for joining us in the Community and for your feedback! Although this feature isn't currently available in our product, we suggest visiting our Marketplace, where we advertise many different sign-up form integrations that may have the type of functionality you were looking for regarding being able to redirect to a thank you page. In the meantime, we will pass along your feedback to the appropriate team that you are interested in this feature. 


Brian_H
Community & Social Media Support

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This is a definite must-have feature. I am surprised that this feature isn't available and should be made a top priority for the developers. 

Hello @KevinH6942,

 

I apologize for any inconvenience that this may have caused you. We completely understand why you would want to have this feature. I would be more than happy to submit your feedback as well for our engineers to review. Thank you for letting us know, and I hope you have a wonderful day!  


Zoe H.
Community & Social Media Support

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Occasional Participant

I also had this issue and it drove me crazy. Completely agree that this should be functionality that exists within constant contact because that's what email marketers are currently doing. Anyhow, I found a way to accomplish this but had to use the WPForms plugin so I just wanted to share to help everyone else out.

 

The WPForms plugin can connect to Constant Contact and there is a confirmation setting within the form settings that allows you to redirect to any URL like a thank you page. I used elementor to create the landing and thank you pages. Elementor allows you to use the WPForm shortcode to imbed into the landing page.

 

Super simple and works great, good luck!

John

Hello @JohnM0019,

 

Thank you for sharing that workaround!  Long-term we would of course want to be able to provide for all of your needs without having to resort to third-parties, but we're glad that you've found something that works for you.  We'll continue tracking the feature requests so hopefully we can make it simpler for everyone in the future.


Aaron_H
Community & Social Media Support

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Any updates on this?I just started a helping a client setup conversion tracking on their site, and am really surprised there isn't some pixel firing functionality built into Constant Contact. Seems like a really basic function to include.. is there a way to fire a conversion pixel from the signup form yet?

Hi @robertl0765 

 

Thank you for reaching out to the Community with this feedback! I can understand how helpful it would be for you to include a conversion pixel in your form. However this is not an available feature. I apologize for any inconvenience caused from not having this tool. In the meantime, I have tracked this feature request in the event that there is any change in the future. 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I'm really surprised that this isn't something that Constant Contact can't do already. So the WPforms workaround is the only solution?

Hi @AngelM5 

 

Though this feature is not available I have submitted your feedback on this in your account. Are you using WordPress? If so, you are correct, the workaround listed in this thread can work for you in the meantime.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

The workaround does not work for me because the WPForm does not allow my customers to choose a mailing list to sign up for. You have to create a separate form for each list you want to offer.