Hello @RandyV45 we appreciate your feedback. We are aware of these unusual organizational processes that some users are experiencing. We are consistently working on making system updates and hope to have any un-sorted issues resolved with future updates.
"unusual organizational processes that some users are experiencing"
That's a new way to put it. "Sorting is broke" is old school I guess.
Hello @PhyllisW30. I do see that you have called in regarding this issue with contacts not being sorted in alphabetical order. I apologize for any inconvenience this has caused you. If you would like, we can put in a case to our engineers to contact you if there are any updates or a resolution to this issue.