Refund for July 2020 charge

Refund for July 2020 charge

Hi there, my account has just been debited the monthly membership charge for this month and you have deactivated my account as requested. Please may I get a refund for the payment as I will not be using your service - account A36HOHP. Many thanks Izzy

1 REPLY 1
Moderator

Hello @At36HouseofHumanPotential ,

 

We apologize our system still charged the card on file. It looks like it was already processing, and still continued despite the cancellation. I've submitted a refund request to our Billing team for you. They should be responding within the next 1-2 business days, as soon as they have an update. If you don't hear anything back by end of business day Wednesday, June 8, please let us know and we'll see where they are in the processing.

You may also wish to reach out to them directly for the quickest response.


William D
Community & Social Media Support

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