Reference user name: The purpose of this letter is to request the reimbursement of the amount of representing 8 months monthly fee charged to my account ending. Your customer services department has suspended my account since April 26 for review. But your billing department was charging my bank account for a services your company stopped rendering, until today. My account is now cancelled starting december 28, 2018. I am requesting a refund of the money your company abusively collected after unilaterally deciding to stop services me. it is unfair to receive payment for services your can't render. Copy of this email will be sent to consumer's protection agency. Looking forward to hearing from you promptly Angelle Kwemo
Thank you for reaching out in the Community. I'm sorry to hear that you've had a negative experience and have scheduled your account to be canceled. Due to account security reasons, you will need to make this request by contacting our billing team at the hours and times listed.
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