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Registrants not showing up under "orders" in new events system

DonN510
Participant
‎09-07-2023 01:50 PM
0 Votes
‎09-07-2023 01:50 PM
We followed all the steps to create and event and tried registering for it. 2 issues: 1. There is nothing that signals the registrant that the registration went through, the form does not change and no confirmation email is sent 2. Registrants are not showing up under "orders" but it does show sales under "tickets". I watched the video twice and cannot figure out what we are doing wrong. Please help!
1 REPLY 1
William_A
Administrator
Administrator
‎09-07-2023 02:21 PM
0 Votes
‎09-07-2023 02:21 PM

Hello @DonN510 ,

 

Our higher level technical team is going to take a closer look at your case, and will be following up within the next 4 business days via your account's main email.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
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