Registration Error

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SueS5
Member
‎02-18-2020 03:05 PM
‎02-18-2020 03:05 PM

Registration Error

This event is giving people a registration error when their email address is not in our database. Customer support via live chat tells me it is a known bug, but since CC is phasing out their registration program to Event Brite, that they will not be working on these bugs or make them a priority. I hope this is not correct. I haven't heard ANYTHING about CC phasing out registration and even if it is true, then tech support should be a priority for these programs until they are phased out. 

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Zoe_H
CTCT Employee
CTCT Employee
‎02-23-2020 10:34 AM
‎02-23-2020 10:34 AM

Re: Registration Error

Hello @SueS5,

 

Thank you for reaching out to the Community! We do apologize for the experience you have had and we are moving towards using Eventbrite to create events. Can you send us a screenshot of the error message that your registrants are receiving so we can do further research? Thanks! 


Zoe H.
Community & Social Media Support

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