Registration confirmation emails for guests?

SOLVED
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Occasional Contributor

Registration confirmation emails for guests?

Hello,

 

I published my event and people started to register but no one received the confirmation email of their registration. I tested it with a copy of my event and it worked before.

Any suggestions?

Thanks a lot

 

Marco

 

1 ACCEPTED SOLUTION

Accepted Solutions
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CTCT Employee

Re: Registration confirmation emails for guests?

Hello, 

 

The confirmation email is automatically sent off to registrants after they complete registration, and should have been received by your contacts.  This is a transactional email though (an email that comes after they performed an action), so it could be something that might end up in a Spam folder.  You might want to suggest to your contacts who did not receive the email to check their Spam folder to make sure that it did not end up there. 

 

You can also send a confirmation email for someone who might not have received the email.  If you go to your event and Manage the Registrants you can click to view registrant details and to the right side of the screen you will see a link to send Event Confirmation.  That will send the confirmation again to the email address that the contact registered with.  

2014-04-07_0936.png

If you are still experiencing issues with your contacts receiving the confirmation email, please let us know.  

View solution in original post

6 REPLIES 6
Highlighted
CTCT Employee

Re: Registration confirmation emails for guests?

Hello, 

 

The confirmation email is automatically sent off to registrants after they complete registration, and should have been received by your contacts.  This is a transactional email though (an email that comes after they performed an action), so it could be something that might end up in a Spam folder.  You might want to suggest to your contacts who did not receive the email to check their Spam folder to make sure that it did not end up there. 

 

You can also send a confirmation email for someone who might not have received the email.  If you go to your event and Manage the Registrants you can click to view registrant details and to the right side of the screen you will see a link to send Event Confirmation.  That will send the confirmation again to the email address that the contact registered with.  

2014-04-07_0936.png

If you are still experiencing issues with your contacts receiving the confirmation email, please let us know.  

View solution in original post

Highlighted
Occasional Advisor

Re: Registration confirmation emails for guests?

Are the guests or family members receiving the confirmation if they enter a different email address?

 

Highlighted
Honored Contributor

Re: Registration confirmation emails for guests?

Hi RyanW187,

 

Only the actual registrant will receive the confirmation email.

 

Hope that helps!

Highlighted
Established Member

Re: Registration confirmation emails for guests?

Is there a way to change this setting? It's very time consuming having to manually send confirmation emails to guests of registrants. 

Highlighted
Occasional Contributor

Re: Registration confirmation emails for guests?

Thanks a lot, I confirm that the system message was putted in the spam folder.

 

Marco

Highlighted
CTCT Employee

Re: Registration confirmation emails for guests?

You're welcome Marco!  

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