Hi @Friends.of.Ballona.Wetlands ,
I certainly apologize that you are running into this. Are you collecting payment on your end, and if so, is the payment populating in the transaction company you used (Wepay and/or Paypal)?
You can also feel free to resend the confirmation email to registrants. I always advise checking the Junk/Spam folder, as well as the Promotions folder if they have Gmail account.
If the registrant is not showing up in your Registrants at all, I would advise collecting the email addresses of the contacts that this is happening for, and giving our support team a call at 866-289-2101 for some live, 1:1 troubleshooting and support. This sounds like something we may need to bring to our technical department.
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