Hi, we are posting a YouTube video in our email each week and when we use the YouTube link it puts in black bars above and below the video (even though our video is 16:9 natively and does not contain these). I know we could manually save a preview image and put a play button on top in use that instead, but it's much quicker to just use the YouTube link. Is there a reason you force the black bars above and below every video? It's really annoying and since it's 2019 it seems like this should be adjusted to accommodate 16:9 video. Thanks in advance for your help with this.
Thank you for reaching out to the Community! I apologize this is happening with the video in your email. These black bars being added to the top and bottom of your video thumbnail is an experience we are continuing to troubleshoot further. While we do not have a time estimate for a resolution, as a workaround we suggest inserting a screenshot of your thumbnail rather than using the video link feature.
Hello @SuzanneW42 ,
This is an issue our engineers are still investigating. I've attached the relevant service request to your case, and submitted to the engineers for further review. If and when they have an update, they'll make sure to notify you.