Removing contacts in a segment

[MonicaM7]

I have created a segment of contacts who have not opened our emails in the last 6 months and I want to either make them inactive or delete them altogether. How do I do this? Thank you in advance!

[Frankie_P]

Hi @MonicaM7 

That's a great question! The good news is you can add this segment into a separate contact lists. You can then delete the contacts from your account. You also have the option of exporting a copy of these segmented contacts and unsubscribing them through a bulk upload. Though it's important to point out you won't see the option to do a bulk upload of unsubscribes unless you first enable the advanced email permissions options for your account.

[KristenP07]

Please explain this:  "You can then delete the contacts from your account"

I have a segment of non-openers from a select period of time that I want to delete (NOT UNSUBSCRIBE).  Per your response to the above, this can be done.  But I can't figure out how.  Your help is appreciated.

[Caitlin_M]

Hi @KristenP07. To delete these contacts, you will first need to add the segment to a list, creating a unique name for them. From there, you will go back to Contacts > Lists and click on the list name. On this page, click the checkbox to select all the contacts in the list and go to Actions > Delete. This will remove the contacts from the account.

[KristenP07]

Wow.  I'm embarrassed at how easy that was. HAHAHA 😂

Thanks so much!