Our renewal came up at the end of October and the accounts department billed an old credit card number, hence, we've been locked out and can't send out any correspondence.


The problem is there's no way to get hold of the "powers that be" as we're based in South Africa and not the US, their phone in centre is currently closed!


I've sent two emails over the last two weeks, but I've had zero response


Any suggestions would be welcome.


Hello @user958133 ,


If you're needing to update your billing info, you can do so from within the My Account page. Is there a particular reason you're needing to contact the Billing team?

William D
Community & Social Media Support

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