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Reporting Page Counts Off

DWisch-IM
Occasional Participant
‎12-05-2019 12:36 PM
‎12-05-2019 12:36 PM

Reporting Page Counts Off

In the Reporting Page, the count shown is off.  In my case the number is off by one.  It says 41 items, however the list below the count has 42. 

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1 REPLY 1
Frankie_P
Moderator
Moderator
‎12-05-2019 08:16 PM
‎12-05-2019 08:16 PM

Hi @DWisch-IM 

 

We have seen cases where users are seeing the incorrect totals on their reporting tab. This is an experience we have tracked in your account as we are continuing to troubleshoot it. I have taken a look at this particular campaign with the help of our upper level of support and they were able to confirm the exported count of 42 is correct. The export will always be right, because it pulls the data directly from our reports server. I apologize for any inconvenience this may cause! I have also added you to our queue to be notified when this is resolved.


Frankie.P
Community & Social Media Support

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