Day 2 of my Trial and I am having problems loading the Reporting Page. It half loads and then stops. Also, created coupon for Facebook and it's not showing properly in Apps. Also the 'Join My List' App in Facebook is requesting people to join Constant Contact and not my email list that doesn't seem right. So far, doesn't seem to be working very well for me. Please advise.
I'm sorry to hear of the trouble you are experiencing. I hope I can help you.
I took a look in your account and I see that your coupon is in draft mode. Reporting will not be available until you publish your coupon and once you publish you will be put into a paid account. Right now you have the default page under "Coupon" that just allows for people to join your list. For the Join My List app, that is not properly set up yet. You will have to set that up under your personal account, not under your business account.
Here is our FAQ on how to set up the Join My Mailing List app on your Facebook page.
I hope that helps! For immediate assistance, please reach out to our phone support team at 1-866-289-2101.
Thanks for posting in the User Community. I see that you have an open case with our Specialists to help you out with the missing information.
I apologize that you are affected by this. Please let us know if there's anything else we can assist you with!
Yes! I have this issue every 6months when I go to do all our reporting. Then I have to wait for the call centre to open at 6pm my time, as I am in Sydney, Australia. Once I speak to someone, it is fixed quickly, however the fact it occurs every time is absolutely infuriating. Unless someone has a work-around, I think I'll just switch over to .
Thanks for letting us know that you were affected by this. This was due to our website being down on the 5th. This has all been resolved and I see that you do have reports for your campaign.
If you have any questions or are not seeing this information please let us know!
I'm sorry to hear that you were having difficulty getting the full page to load while you were in your account earlier today. I was able to log into your account with no trouble and all the information did display for me. It looks like you were using Safari and I wanted to ask you a couple questions as well as provide you with some troubleshooting steps in order to help.
Were you able to access any pages of your account after you posted this?
Did you try any other browsers and if so, which ones and were they successful?
Are you able to try with using Incognito Mode, Safe-Mode, or Private Browsing in your browser? (instructions in link below)
Here are some steps that can help you optimize your browser.
Please let me know so that our team can best assist you!
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