Reporting Tab

Participant

Reporting Tab

Not working on 9-28 or 9-29.

5 REPLIES 5
Employee

Hello @WilliamH65,

 

Thank you for reaching out to the Community! I apologize but we have not been having any problems with our reporting tab recently. Can you give me more information about what is not working? Also, have you tried switching browsers to see if that fixes the issue? Thanks! 


Zoe H.
Community & Social Media Support

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Regular Participant

When using the Reporting Tab and selecting a Campaign, then selecting the Opens number, I can no longer see or edit which lists my contacts are linked to.  I have included the screenshot (first image) from the Contacts Tab which does show which list this contact is on, The second image shows the same contact as accessed through the Reporting Tab and shows that she is an active contact. The third image shows the same contact as accessed through the Reporting Tab and does not show any lists that she is on. This window has been a handy way to adjust customers to lists but it is now useless.

Hello @unett0 ,

 

I reached out to our higher level technical team, and neither of us were able to recreate the issue - even when following the exact steps you did. With that said, we're wondering if there may be some connectivity element at play. For the sake of our continued troubleshooting could you provide some of the following info:

  • your current browser and whether switching browsers mitigates the issue
  • if disabling any add-ons / extensions resolves the issue
  • if clearing your current browser's cache (not the saved passwords, just the cached images and files) displays the lists when a contact is accessed via the Reporting tab

William D
Community & Social Media Support

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Regular Participant

This issue is still not resolved. 

The last response i received from constant contact was around the first week of June.

"Thank you so much for detailing that for me. It seems you are completely correct and an SRQ has been created, SRQs are how Constant Contact tracks any defects or feature requests our customers find. The SRQ will be tracked and sent to the engineer team for review. I sincerely appreciate you taking the time to let us know your experience. We don't have a resolution yet as this is new issue from our update but we will be resolving it soon. Taylor A. Constant Contact Tier 2 Specialist"

Hello @unett0 ,

 

It appears the service request is still being reviewed and worked on. As soon as there's an update to the issue, they devs will reach out.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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