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Reporting for a Survey Page - call me DISSATISFIED with the new look

JohnM03
Regular Participant
‎07-25-2021 01:49 PM
‎07-25-2021 01:49 PM

So I tried the new survey tool back in early June.  Creation of the survey was okay, but I was terribly disappointed with the actual reporting features.  What took a couple of pages for overall and individual results now takes 7-10 pages and is not nearly as concise.  Just tried it again (7/24). Why in the world would Constant Contact want to take a good product and replace it with something that is terrible.!

 

I beg you to NOT retire the original version in August until you come up with a report that looks as good and concise or better than the original Survey Tool.

 

Am I the only one that feels this way?  

 

John M.

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2 REPLIES 2
Zoe_H
Employee
Employee
‎07-25-2021 01:55 PM
‎07-25-2021 01:55 PM

Hello @JohnM03,

 

Thank you for reaching out to the Community! I apologize that you are having this experience with the reporting page for your surveys. I will gladly submit your feedback over to our engineers for review on this. You can also submit your own feedback under the Have Feedback link at the very bottom of your account. Thanks! 


Zoe H.
Community & Social Media Support

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JohnM03
Regular Participant
‎07-29-2021 08:44 AM
‎07-29-2021 08:44 AM

Constant Contact has replied to my issue.  Does that SOLVE the issue?  It does NOT.  I have an appointment this PM to discuss further with a CC representative.  Pushing a new Survey tool onto its users before it's ready (or as good as the one it is replacing) is a TERRIBLE corporate decision.

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