Reporting

Participant

Reporting

I do not see where I can print a report containing the complete results of clicks - it is divided into Original Send and Resend to Nonopeners on two different forms. Can these totals be combined into one form? I also do not understand why the summary shows 27 clicks on the original send, when the click-through distribution details below add up to 40? I don't feel I am getting accurate information to include in my monthly report.
1 REPLY 1
Moderator

Hello @CindyA7 ,

 

The summary would show 27 clicks because that'd be the 27 unique clicks in your email for your reporting - i.e. for each person that opened your email at least once, 27 clicked a link at least once. The 40 would be a grand total of clicks. The report you print would be for the grand total of clicks for each respective report - the original sendout and then the RSNO.

 

I'll pass along your feedback to the engineers regarding having a way to combine both reports into one for exporting in our system.


William D
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