I sent a campaign this morning to a group of contacts and have discovered typos in a couple of the bounced email addresses. The campaign was set up to resend to non-openers on Saturday. If I correct the two email addresses, what happens? Do they get resent to the correct addresses during the scheduled resend? If I want them to get sent before Saturday, do I have to set up a new campaign to just the corrected emails? And what happens to them during the scheduled resend from this morning's campaign?
Hello @TaxiMan ,
If you update the contacts as is, and their email addresses aren't locked in from Compliance elements, then they should still be affected by the resend. Otherwise, if the contacts' addresses have to be corrected by uploading the correct address as an entirely new contact, and deleting the dud one, you can use the manual resend option for targeting new contact additions.
Not sure what "Compliance elements" refers to, William. And upon checking the resend results, I can see that the contacts whose email addresses I corrected were NOT included. I'm confused.
So the contacts were edited to have different email addresses, or you uploaded new contacts with the correct email address?
Contacts were edited to have different email addresses.
Have you tried doing a manual Quicksend to these contacts or a Resend to New Contacts yet?
Didn't know about those - thanks! I just successfully used Quicksend (although it gave the wrong count of email addresses being sent to - I only selected one, and it said it would send to three -- even though it only listed the one). Appreciate your assistance, William!
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