Resend to Non Openers was not sent due to "Invalid Date"

AnnClark
Participant

Resend to Non Openers was not sent due to "Invalid Date"

I was glad to see CC recently made the "Resend to Non-Openers" feature more flexible by allowing it to be sent "between 12 hours and 10 days after the original send date." However, I have used it twice now specifying a resend 24 hours from the original send, and both times the resend failed to go out. In the Campaign Details tab, under Resend, I see the phrase "Invalid Date" (even though the CC system let me choose the date during campaign setup). Has anyone else experienced this issue?

1 REPLY 1
William_D
Moderator

Hello @AnnClark ,

 

Our higher level Tier 2 team is going to investigate the issue further, and will  follow up with you via email within the next 4 business days. In the meantime, you can manually resend the affected emails to the non-openers.


William D
Community & Social Media Support

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