I was glad to see CC recently made the "Resend to Non-Openers" feature more flexible by allowing it to be sent "between 12 hours and 10 days after the original send date." However, I have used it twice now specifying a resend 24 hours from the original send, and both times the resend failed to go out. In the Campaign Details tab, under Resend, I see the phrase "Invalid Date" (even though the CC system let me choose the date during campaign setup). Has anyone else experienced this issue?
Hello @AnnClark ,
Our higher level Tier 2 team is going to investigate the issue further, and will follow up with you via email within the next 4 business days. In the meantime, you can manually resend the affected emails to the non-openers.
This happed to us today 8/7/2021. It stated "Resend to Non Openers was not sent due to "Invalid Date" I used todays date. Please let me know. It should have been fixed since it was brought up in May 2021. Thank you
Thank you for your feedback! We will follow up with you via email. In the meantime, you can manually resend the affected emails to the non-openers.
@annclark, did you ever get a fix or explanation for the 'invalid date' glitch? This has happened several times in our campaigns, but the best support says is to 'manually resend'. Any insight would be very appreciated!
At this time, the issue is still ongoing in certain accounts and has already been tracked for yours. If and when there's an update, the engineers will notify you directly.
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