Resends going to already opened

[user513211]

Resend to non-openers are getting resent even to people who have already opened. How is this even possible???

[William_A]

Hello @user513211 ,

If you believe there's been an issue with the resend, I'd advise calling our general support for live troubleshooting and investigation. Or you can reply directly to the automated @ mention email you receive from this response. When you reach out, please include:

• the exact name (not subject lines) of the email campaign(s) affected
• the email address of some example contacts that are showing in both the original send's Open report and also in the resend's Sent report - aka the contacts affected