[Resolved] System Outage April 27, 2022

StanV
Participant

When I log in to Constant Contact, nothing works. My past, active, and current campaigns do not show up. Everything looks different, and nothing seems to be loading or functioning properly.

Top Answer
William_A
Moderator

Hello everyone,

 

Thank you for your patience while our technical teams worked on the outage. They're reporting that the issue should be resolved now. When you're able, please fully exit / quit out of your browser, then go back in and login to your account.

 

If you continue to have issues after fully exiting out of your browser and reentering prior to login, try clearing your cache, then perform the same exit-reenter steps again. If issues persist, please make a separate thread in Help, and we'll investigate on a case-by-case basis further.


8 REPLIES 8
William_A
Moderator

Hello @StanV ,

 

Our technical teams and engineers are working to resolve the issue. They'll update the status page accordingly when they have updates: https://status.constantcontact.com/

 

We'll respond here once we have a confirmation that this latest system issue has been resolved. We apologize for the inconvenience.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Hennepin
Occasional Participant

I can't seem to get into my newsletter campaign. Is anyone else having this trouble?

 

Hennepin Avenue United Methodist Church
Minneapolis, MN

Yes, I cannot see any of my campaigns/ most of the site.

 

mjhowe325
Participant

Can you please tell me why your system is down and when the situation will be fixed?  We all have deadlines.  What happened?

Experiencing the same issue. When you try to login, it goes to an app interface that takes you nowhere.

CindyM497
Occasional Participant

Is anybody else unable to access your campaigns? Usually, I have no problems but today, I can't access campaigns to edit an upcoming newsletter.  Thanks, Sarah

SusanJ606
Occasional Participant

The error message "Something went wrong" keeps popping up after I enter my login credentials. What is going on?

William_A
Moderator

Hello everyone,

 

Thank you for your patience while our technical teams worked on the outage. They're reporting that the issue should be resolved now. When you're able, please fully exit / quit out of your browser, then go back in and login to your account.

 

If you continue to have issues after fully exiting out of your browser and reentering prior to login, try clearing your cache, then perform the same exit-reenter steps again. If issues persist, please make a separate thread in Help, and we'll investigate on a case-by-case basis further.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar