Restoring deleted campaigns

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Occasional Visitor

Restoring deleted campaigns

I restored a campaign that was in my deleted folder and when I tried to click on it, it took me to an "Oops! Something went wrong" page. Now if I try to select a custom campaign that's still in my "sent" folder, it's taking me to the same page as well. I'm needing to copy and resend those campaigns. Please advise on how I can bypass this error.

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CTCT Employee

Re: Restoring deleted campaigns

Hello @CaleighB1

 

I tested out a couple of campaigns in your account and did not get this error.  Are you still receiving this error on any campaigns?  If so, can you tell me the name of the campaign within your account please?  Also, do you know the campaign type (i.e. Email, Custom Coded Email, Event, etc.)?  Once we have this information we can look into this further to see why this is happening and work towards getting copies of the campaigns for you to re-send.