Resubscribe

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Member

Resubscribe

How do people resubscribe? Permission as given to contact them but they have not received any contact.

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3 REPLIES 3
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Moderator

Re: Resubscribe

Hi @TimH160 

 

That's a great question! If you have a sign-up form embedded on your website, a contact can sign back up using that. If you don't have a website sign-up form the good news is our resubscribe process is also available directly in your account.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Regular Visitor

Re: Resubscribe

Hello - unfortunately, we do not have the embedded resubscribe and the client is not receiving the confirmation emails. They have checked all of their email folders.  Also, when we delete some one they should be deleted not show up in the system as already being in there when readded.

How can I assist this client?

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Moderator

Re: Resubscribe

Hi @WesleyL0 

 

Is this contact marked in your account as awaiting confirmation? If so, we would recommend following these steps to resend the resubscribe email:

  1. Enable advanced permissions under My Settings
  2. Go to the Contacts Page
  3. Select Add Contacts
  4. Select add Unsubscribed from file
  5. Upload an Excel or CSV file with your unsubscribed contact in it
  6. Open the affected contact profile
  7. Click the Resubscribe button and follow flow there

If your contact is still unable to receive this resubscribe email please contact us at social_support(at)constantcontact(dot)com with your username, a reference to this post, and the contact in question. We would be happy to take a closer look.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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