Resubscribe

[TimH160]

How do people resubscribe? Permission as given to contact them but they have not received any contact.

[Frankie_P]

Hi @TimH160 

That's a great question! If you have a sign-up form embedded on your website, a contact can sign back up using that. If you don't have a website sign-up form the good news is our resubscribe process is also available directly in your account.

[WesleyL0]

Hello - unfortunately, we do not have the embedded resubscribe and the client is not receiving the confirmation emails. They have checked all of their email folders.  Also, when we delete some one they should be deleted not show up in the system as already being in there when readded.

How can I assist this client?

[Frankie_P]

Hi @WesleyL0 

Is this contact marked in your account as awaiting confirmation? If so, we would recommend following these steps to resend the resubscribe email:

1. Enable advanced permissions under My Settings
2. Go to the Contacts Page
3. Select Add Contacts
4. Select add Unsubscribed from file
5. Upload an Excel or CSV file with your unsubscribed contact in it
6. Open the affected contact profile
7. Click the Resubscribe button and follow flow there

If your contact is still unable to receive this resubscribe email please contact us at social_support(at)constantcontact(dot)com with your username, a reference to this post, and the contact in question. We would be happy to take a closer look.

[LettieE1]

It is now October and there is still not a resubscribe option on an existing contact. This is ridiculous. We are a Church that uses Constant Contact to reach out to members each week for our weekly online services and to share important updates. The majority of our members are 70+ and not computer/internet literate. I had to tell them, step by step, how to resubscribe when that was an option - and now I can't even do that? This needs to be fixed immediately or we will be switching to another service, such as Mailchimp. We are not paying more for your Sign-Up Forms option when our website platform and database both offer that option for free. 

We are in the middle of a pandemic and Constant Contact is a COMMUNICATION-BASED PLATFORM. What is the point of this platform if you do not allow us to communicate properly?

[William_A]

Hello @LettieE1 ,

The easiest method for a contact to resubscribe to you, would be through one of your sign up forms.

If they’re unable to get signed back up through a sign up form, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these two processes is followed.