I am trying to resubscribe an existing member but without success.
His status is 'awaiting confirmation' we have tried several attempts to reconnect him with the following link but this not work.
I have also downloaded your procedures to 're-subscribe email' but unfortunately I do not have the set up to 'resubscribe' a member.
Please can you advise.
Many thanks & regards
Hello @eddieF ,
If they’re unable to get signed back up through a sign up form, you can request our Review team do a manual override of the confirmation status. You’ll need to get an email directly from the contact explicitly stating they want to be subscribed. Then you’ll need to call into the Review team, and follow their processes from there.
Since there are a number of legal and Compliance-related elements to confirm opt-in and subscribing, we have to make sure some kind of confirmation process is followed.