What can we do when the resubscribe function is not working and we do not use sign-up forms for our organization? We send proprietary emails, therefore, we do not have a generic sign-up form on our website to receive emails from us. Instead, we use contact information from our member database, which is maintained in different software.
I have attempted to send resubscribe notices using the "resubscribe" function, but the user never received an email with instructions to resubscribe.
Hey there @FDPTA thanks for reaching out to us today!
We're sorry to hear you're coming across some difficulties when resubscribing your contacts. When resubscribing a contact, you will only be able to send one resubscribe email to that specific contact. When you say that this feature is not working, is it not appearing at all for those unsubscribed contacts or are those contacts not clicking the resubscribe link within the email?
To comply with our permission policy, and the CAN-SPAM Act we require that all contacts (including unsubscribed contacts who want to resubscribe back on your mailing list!) give you either express or explicit permission to email them. It may be best for you to reach out to our Account Review team to see what options you have to resubscribe these contacts. Click here to contact our Account Review team.
You asked: When you say that this feature is not working, is it not appearing at all for those unsubscribed contacts or are those contacts not clicking the resubscribe link within the email?
I clicked the "resubscribe" feature for the contact who unsubscribed, and she never received an email with instructions to resubscribe. We searched her entire email inbox, including spam.
I apologize that your customer never received the resubscribe email. Your next step would be to get her permission sent to you by email in your personal email inbox, from the email address you are trying to resubscribe, and then give our List Review department a call. I do apologize for the inconvenience this may cause, because we have such a strict permission policy we do need to receive her permission. Thank you!
I do apologize, but unfortunately we do not have a different process for people who are apart of your company. The easiest way to solve this issue is for our us to receive an email that is from the email address in question with them asking to be put back on your Constant Contact list.