Retrieving deleted contact list

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Participant

Retrieving deleted contact list

Hi, I have inadvertently deleted my entire contact list and want to retrieve it back.
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Employee

Hello Douglas, 

 

If you only have a couple of deleted contacts to add back to your account you can just type or copy and paste them into your account as though you were adding them for the first time. Just keep in mind that their previous reporting and engagement history won't be available.

If you've removed an entire list you can either re-import the list information from a file or, if you don't have that information at hand, you can grab the most recent record of who was on that list from a previously sent email campaign. 

Here's how:

  1. Go to Emails Reports.
  2. Find the most recent email that you sent to the list you removed.
  3. Click on the hyper-linked number in the "Sent" column.
    Note: If the email was sent more than 180 days ago, you might not see a hyper-linked number. That means the list information is no longer available for you to access.
  4. Click the check box in the upper-left corner of your results to select everyone in that list.
  5. Click Add to Email Lists.
  6. Select the existing list you'd like to re-add these contacts to, or create a new list.
  7. Click Apply.

Keep in mind that contacts who were accidentally unsubscribed need to go through a different process to be added back.

 

If you have any trouble with this please let us know. 

 

Albert
Customer Engagement Specialist 
Constant Contact Customer Care

 

View solution in original post

1 REPLY 1
Employee

Hello Douglas, 

 

If you only have a couple of deleted contacts to add back to your account you can just type or copy and paste them into your account as though you were adding them for the first time. Just keep in mind that their previous reporting and engagement history won't be available.

If you've removed an entire list you can either re-import the list information from a file or, if you don't have that information at hand, you can grab the most recent record of who was on that list from a previously sent email campaign. 

Here's how:

  1. Go to Emails Reports.
  2. Find the most recent email that you sent to the list you removed.
  3. Click on the hyper-linked number in the "Sent" column.
    Note: If the email was sent more than 180 days ago, you might not see a hyper-linked number. That means the list information is no longer available for you to access.
  4. Click the check box in the upper-left corner of your results to select everyone in that list.
  5. Click Add to Email Lists.
  6. Select the existing list you'd like to re-add these contacts to, or create a new list.
  7. Click Apply.

Keep in mind that contacts who were accidentally unsubscribed need to go through a different process to be added back.

 

If you have any trouble with this please let us know. 

 

Albert
Customer Engagement Specialist 
Constant Contact Customer Care

 

View solution in original post