SLOW SITE

SarahM219
Participant

SLOW SITE

I have been a customer for a few years and have issues about every few days with the site speed. It is so slow, doesn't load at all or won't even log in. It is not a connection issue, all other sites are working as usual and at normal speed. I am often on a deadline to get newsletters out and this is simply unacceptable, frustrating and negates the power of the "Constant Contact" communication. Please advise on how you will correct this.
1 REPLY 1
William_D
Moderator

Hello @SarahM219 ,

 

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William D
Community & Social Media Support
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