SMS - No Way To Upload List?

HeatherP31
Occasional Participant

Just subscribed to SMS only to find out you can't upload a list or text your current users. It looks like the only way to text people is for them to manually go and opt in to text messaging - is this correct? If so, this is a HUGE disappointment, because we already have a list of 6000 phone numbers from supporters that have opted in via our website. Other texting platforms allow this, too, so I really hope this is something CC changes soon.

5 REPLIES 5
William_A
Administrator
0 Votes

Hello @HeatherP31 ,

 

Here's instructions on importing your SMS contacts into your account.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
HeatherP31
Occasional Participant
0 Votes

Hi William, my contacts are already uploaded with phone numbers into constant contact. How do I text them? 

Or do I have to re-upload all my contacts with a consent date? 

William_A
Administrator
0 Votes

For the SMS setup, there's going to be a separate SMS number and consent date field. Those have to be included with a contact as a separate thing in order to utilize them with SMS, for both legal and compliance reasons. If you need instructions for setting up the SMS number and consent date fields properly, you can find that here, or by clicking on the link in the article.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
SGMS
Occasional Participant
0 Votes

pretty ridiculous process. 

Zoe_H
Employee
0 Votes

Hello @SGMS,

 

Thank you for your feedback! We also suggest you submit your feedback to our Help Center so our engineering team can review that as well!


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.